Privacy Policy
Who We Are
Cleaning Expert is a professional carpet and upholstery cleaning company based in Calgary, Alberta, Canada. We operate the website cleaning-expert.ca. Contact: [email protected], (403) 707-3656.
Information We Collect
We collect personal information only when you voluntarily provide it through our contact form:
- Full name
- Phone number
- Email address
- City / service address (to provide a quote)
- Service details (type of cleaning, number of rooms)
How We Use Your Information
We use the information you provide to:
- Respond to your quote requests and inquiries
- Schedule and confirm cleaning appointments
- Send service-related communications (appointment reminders, follow-ups)
- Send marketing communications only with your explicit consent
Cookies and Analytics
Our website may use cookies and Google Analytics to understand visitor behaviour and improve our service. Google Analytics collects anonymized data such as pages visited, time on site, and general geographic location. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
Third-Party Sharing
We do not sell, rent, or trade your personal information. We may share it only with service providers who assist in operating our business (email delivery, website hosting) under strict confidentiality agreements.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Quote requests are kept for up to 2 years for business records.
Your Rights (PIPA)
Under Alberta's Personal Information Protection Act (PIPA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for marketing communications at any time
- Request deletion of your information (subject to legal retention requirements)
To exercise these rights, contact us at [email protected].
Security
We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
Questions about this privacy policy? Contact us: [email protected] | (403) 707-3656
Last updated: March 2026. This policy is provided for informational purposes. We recommend consulting with a legal professional for advice specific to your situation.
